Why Choose Empathy UK?

Empathy UK are a family owned, customer orientated, independent company with no shareholders to satisfy. We pride ourselves on providing clear, professional advice. We will strive to understand your wishes, answer your questions and only offer you the most suitable Funeral Plan that meets your needs and budget.

We want to make sure you’re happy and that we can give you the service and Plan that’s suitable for you, which is why we give you the longest fee-free cancellation period on the market, so you can take your time and make sure our Plans are right for you.

Benefits of an Empathy UK Funeral Plan

The best value Plans on the market.
Available to everyone – no medical questions, no age restrictions.
Guarantee to provide the funeral you request, whenever it’s required.
Cremation fees fully covered on all Plans (other providers charge extra).
You’re protected by our market leading cancellation terms.
Highly trained, professional and friendly staff and simple, easy to follow application procedure.
Request your money back at any time.

Transfer your Plan to another person at any time.
Free bereavement advice – help and support for loved ones when they most need it.
Flexible long term payment options available up to 15 years.
Funds held safely in an independent special purpose Trust Fund.
No hidden costs or extra fees for ‘admin’ services or amendments.
Specific product more suitable than Life Insurance or Savings Plans.
Free Will writing service available

Empathy UK Funeral Plans Customer Reviews

The lady over the phone couldn’t have been more helpful, talking me through the steps and finding us a plan that will both suit our budgets and needs.

Eve Andersen, Birmingham

Very friendly staff, who went through everything with me. They were able to answer questions I had in a professional and clear manner. They always go the extra mile.

Mrs Dearn, Cheshire

When I spoke to the team, they were really helpful. Everything was explained clearly and concisely. I couldn’t fault the service and that’s why I took out the Plan.

Mr Barrett, North Yorkshire

We took 2 plans out with in November spread over 10 years (they helped us to work out a monthy commitment that worked within our budgets. Their customer service is fantastic and our overall dealings with them have been great!

Mark Pemberton, Yorkshire

The team couldn’t have been more helpful! They explained what a funeral plan was and how it was going to benefit both me and my family in the future. I highly recommend this company to anyone who is uncertain or planning on taking a plan out.

Lynsey Bannister, Chester

The customer service levels were phenomenal, they were completely understanding of my needs and everything that I asked for.

Mrs Murphy, West Midlands

The Empathy Trust

Your Empathy UK Funeral Plan fund payments are paid into the ‘Empathy UK Trust’, a completely independent and secure Trust Fund set up to meet the requirements of Articles 50 and 60 of the Financial Services and Markets Act 2000 (and therefore complies with FCA regulations).

Non-profit Trust Fund

The Empathy UK Trust operates entirely independently of Empathy UK Funeral Plans. The Trust is run by a Board of Trustees who are supported by key professionals including FCA regulated fund managers and IFoA and FRC regulated actuaries, who review the Fund regularly to ensure that it is fit for purpose.

The Trustees manage the Trust funds on behalf of the Planholders. The Trust is not profit making and it’s sole purpose is to safeguard the future provision of funeral costs. The Trust ensures your funds are protected so that sufficient resources are always immediately available, ensuring we can supply the funeral you have paid for when the time comes.

If you have any questions you can contact us at any time, free and without obligation, on 0800 035 5729 or by email to info@empathyfuneralplans.co.uk.